10 Ways to Boost Your Customer Support

If you are a businessperson, that means customer loyalty is a top priority in your mind. This also means you understand and appreciate the impact customer support can have on the success of your business.

It doesn’t make a difference whether your business is new or has been in the trenches for years and years, there is always room to improve customer support.

Just a heads up, it is important not to confuse customer support and customer service. Both customer support and customer service are about helping customers, except customer support is a specific type of customer service, more related to documentation, technical support, and product feedback.

Let’s talk about some simple, but effective ways to boost customer support, and ultimately, build customer loyalty and the strength of your business.

#1 Know Your Product/Service

Whether you are offering customer service or customer support, it is critical that you understand your product or service. In the case of customer support, you won’t be able to dish out much support if you don’t understand how your website or the mobile app works, for instance, can you?

Let’s say a customer is having an issue with navigating an app. Providing you have the right knowledge of your product, you will be better suited to ask the right questions to get them through the appropriate steps as seamlessly as possible.

#2 Be Polite

Whether you are dealing with customers via phone or email or face-to-face, they should be met with warm greetings and a willingness to help them solve their problems.

Customer service focuses on the transactional side of things. Customer support, on the other hand, is all about improving upon the experience.

#3 Setting Expectations

Considering the importance of customer support to your business, it is best not to leave things to chance. Having a level of expectancy helps not only your team but also your customers.

Providing top of the line support to customers can make all the difference for your business. There are actually simple steps you can take to achieve this level of support such as promptly responding to queries. 

#4 Ask for Feedback

Sometimes the simple question goes a long way. Ask customers what they think about your product, and you will be surprised how far this information can go in terms of helping you improve the customer experience. After all, you have to…

#5 Use the Feedback You Receive

Once the information is collected, this is passed on to the Product team. The aim is to review feedback, identify areas for improvement, and make changes to your product or business accordingly. You are essentially using customer feedback to refine the experience customers have used your product.

#6 Chatbots for 24/7 Live Chat

There is no doubt that chatbots are on the rise. Tons of companies are already using this technology to handle menial tasks and reduce the cost of operations as well as streamline the online part of the daily business.

Human agents dealing with customers via live chat is one thing. Chatbots, on the other hand, come with a few benefits that are worth making a note of. For one, human agents need sleep. You know, being human and all. Chatbots, on the other hand, don’t, for obvious reasons, meaning you can offer support to customers regardless of time zones, or any other time-related obstacle that may limit human agents.

#7 Don’t Hide Your Support/Contact page

There are a few things more irritating than scouring a website trying to figure out how on earth a company expects you to get in touch with them. This can result in customers bouncing from your website altogether. Customer support is crucial to your business. If customers have a hard time simply initiating the process, it sends the wrong message.  

#8 Stick to the FAQ’s

Assuming your the business has a website (as it should), including a FAQ section can save you a lot of time as well as customers. It’s likely that people will have tons of questions, and sometimes these questions are the type that your team receives every day.

By gathering as many Frequently Asked Questions as possible, you can help set customers on the right track before they even interact with an agent or rep. Start by asking your team what questions they receive most often.

#9 Clearly, Display Working Hours

In a sense, the customer support process begins before you even engage a customer. That said, it’s important that people know exactly how and when you are available. Clearly display this information on your home page, contact page, or Google listing, etc. 

#10 Have Resources at the Ready

Being caught off guard by queries put in by customers is not a good look. Once customers are facing some kind of difficulty and contact you for help, the ball is in your court. Be prepared. It is recommended that you have resources related to your service/product ready to go.

Michael Deane is one of the editors of Qeedle, a small business magazine. When not blogging (or working), he can usually be spotted on the track, doing his laps, or with his nose deep in the latest John Grisham.

Unbox Therapy vs Technical Guruji Live Subscriber Count | Real-Time Subscriber Battle

On on side, YouTube's most subscribed channel PewDiePie is about to be dethroned by Indian record label T-Series, according to their live count on SocialBlade and on another side, there is an immense competitive battle is going on between Unbox Therapy and Technical Guruji. Both channels have Diamond play button from YouTube which is given to channels with 10 million+ subscribers.

Remove Pop-up Ads from Google Chrome and Other Browsers | Malware Removal Guide

Many malware website pop-ups are a acquiring social engineering attack that fools users into subscribing to their push notifications. So that they can get full access to send any type of unwanted advertisements directly to anyone's desktop.

Example : Malware wants you to select allow to continue

You should never click on the “Allow” button because the malware site will spam your browser with all kinds of unwanted ads. If you have allowed any kind of malware site to send notifications in your web browser, then for sure revoking permissions is only one solution.

Here are the steps to remove malware pop-up ads from Browsers

Below are the different steps required for different browsers to remove malware pop-up ads from browsers.

Chrome

1. In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
2. Chrome’s “Settings” menu should now be displayed, scroll to the bottom of the page and click on “Advanced“.
3. In the Privacy and Security section, click on “Content settings“.
4. Click on “Notifications“.
5. Find the any suspicious site(Maranhesduve.club, filhing.club, etc) and click the three vertical dots button next to it, then click on “Remove”.

Chrome(Android)

1. Tap on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, tap on the option labeled “Settings“.
2. Chrome’s “Settings” menu should now be displayed, scroll down to the “Advanced” section and tap on “Site Settings“.
3. In the “Site Settings” menu, tap on “Notifications“.
4. The “Notifications” options will open and you will be presented with a list with sites that you have “Blocked” and “Allowed” to send you notifications. In the “Allowed” section, scroll through the list until you find any suspicious site(Maranhesduve.club, filhing.club, etc), then tap on it, then click the “Clean & Reset” button that appears on the bottom on the window.
5. A confirmation dialog should now be displayed, detailing the actions that will be taken should you continue on with the reset process. To complete the clean-up process, click on the “Clean & Reset” button.

Microsoft Edge

1. In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, select the option labeled Settings.
2. On the left side on of the window, click on “Advanced”.
3. In the “Website permission” section, click on the “Manage permission“.
4. Search for any suspicious site(Maranhesduve.club, filhing.club, etc) and click the X (Clear) button to remove the site.

Firefox

1. In the top right corner, click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Options”.
2. Click on “Privacy & Security” on the left side of the window.
3. Scroll down to Permissions section and click on the “Settings…” button next to Notifications.
4. Search for any suspicious site(Maranhesduve.club, filhing.club, etc), then click on drop-down menu and select “Block”.
5. Click on the “Save Changes” button.

Here is another alternative to remove Malware from PC

If the above steps didn't work for you then probably you need to look for better options to remove any malware or ransomware which prevails in your PC.

Method 1

Try uninstalling any malicious programs from Windows. Here are some examples of malicious programs which may be the root cause for pop-up ads in your PC.

Malicious programs: Juliaetta version 1.5, Wajam, 1.0.0.1, DNS Unlocker, Cinema Plus, Price Minus, SalesPlus, New Player, MediaVideosPlayers, Browsers_Apps_Pro, PriceLEess, Pic Enhance, Sm23mS, Salus, Network System Driver, SS8, Save Daily Deals, Word Proser, Desktop Temperature Monitor, CloudScout Parental Control, Savefier, Savepass, HostSecurePlugin, CheckMeUp or HD-V2.2.

Method 2

If you yourself cannot identify the malicious program then surely you can take help of any Anti-Malware software. One of the most used software is Malwarebytes. 

These programs are focused on removing any kind of malicious program or malware by automatic methods.

You just have to install the Malwarebytes and need to run a quick scan. If it finds any malicious program or malware then it will sweep it automatically.

Tencent Gaming Buddy Settings Explained for Low End PC | LAG FREE Game

PUBG Mobile is one of the world’s most trending games which feature 100 players playing at the same time in one match. Player’s Unknown Battleground Mobile version was launched on 9th February 2018. The game has many updates and till the time it has completed 4 complete seasons while the current season is running and season 6 will start from 19th March 2019.

Tencent officially has announced its emulator Gaming Buddy through which you can play PUBG Mobile on your PC. Tencent’s Gaming Buddy has some decent system requirements which can be easily found for many PC users but for some users who don’t exactly have those minimum requirements to run Tencent’s Gaming Buddy can also play PUBG Mobile on PC.

Tencent’s Gaming Buddy Minimum System Requirements

CPU: Dual-core from Intel or AMD with a clock speed 1.8 GHz.
GPU: NVIDIA GeForce 8600/9600GT, ATI/AMD Radeon HD2600/3600.
Memory: 3GB RAM at least (4 GB recommended)
OS: Windows 7, 8,10
DirectX: Version 9.0c
Storage: 2.5 GB minimum

The game is full with a lot of features and since it is for mobile it is tremendously great but there are some reasons because of which you are unable to play PUBG Mobile on your PC. Tencent’s Gaming Buddy settings are more important when playing in low-end PC because they come up with default settings which may not suit your PC. Here are the settings explained in depth so that you can play PUBG Mobile using Tencent’s Gaming Buddy.

Rendering

There are five options for rendering, and every option has a different rendering engine. Rendering options basically depend upon the operating system you use. OpenGL and OpenGL+ (recommended) are basically for Linux users and DirectX and DirectX+ is used in Windows. So, if you use Windows operating system then you must select DirectX or DirectX+ and if you use Linux operating system then you should select OpenGL or OpenGL+. But OpenGL is considered to be more powerful when is used in either Linux or in Windows. So if you are using Windows then you must switch between OpenGL and DirectX+.

Smart Mode selects automatically according to your PC but it’s better than you only select the one which is suitable for your PC. Smart Mode is sometimes responsible for the lag of your game because switching between modes in low-end PC requires more memory that’s why it’s recommended not to use Smart Mode.

Rendering Cache must be checked as cashed data rendering reduces your internet data usage but this option can also cause some sort of shuttering so you must try both checking and un-checking the option as this depends completely upon your hardware.

Prioritize Dedicated GPU

This option must be checked only if you have a decent Graphics Card that is it must be at least Geforce GTX series and Radeon RX series. If you have HD Gaming Graphic card then only you should select this option else un-check this option. Prioritizing Dedicated GPU can load up your graphics card with a bundle of graphics which it may not handle. I recommend to un-check this option to achieve no lag situation.

Anti Aliasing

Anti-aliasing obviously makes graphics look smooth and mixes the edge to diminish the sharpened area. Anti-aliasing reduces the graphics to appear suddenly like those trees far behind the scene can appear once in a sudden or can smoothly appear. So, the smooth appearing is done by anti-aliasing. Turning it off will lower the burden on your graphics card which eventually will enhance the game performance.

If you have less than 2GB graphics card then it is strictly recommended to close anti-aliasing both from Tencent Gaming Buddy and the in-game settings.
And if you have graphics card around 4GB or greater then you can select Balanced or Ultimate but for low-end PC you just have to close anti-aliasing.

Processor

If you have Intel i3 or Pentium then you must always select 2 processors and for PC having Intel i5 you can set it to auto because auto mode will adjust processors itself. The main login is to set the processors to half the logical processors in your PC. But if you want your processor to be at maximum usage you can set it to 4 processors for Intel i3. But at max 2 processor setting is recommended for any lag issues.

DPI –Dots per Inch

This is the unit for mouse sensitivity in Tencent Gaming Buddy. Maximum it’s density the better sensitive your mouse is. DPI can also cause lag to the game because it requires those little mouse sensitivity measurements which at sometimes requires more calculations and ultimately can cause an unwanted lag in your game. If you have a gaming mouse then you might be aware of its DPI at which it can run.

And if you are using any normal mouse like me then you select 160 or 240 DPI which is less in comparison with gaming mouse.

Now coming to Game Settings

Gaming Resolution 

For Low-End PCs it is recommended to put your resolution to SD 720p resolution until you are carrying at least 4 GB good graphics card and if your monitor support so.
As it is recommended by Tencent, you can select 1080p HD graphics for GTX 660 and 2K HD graphics for GTX 1060.

Display Quality

This is the key point which is the major issue for game lag. The default display quality is set to ‘balanced’ but this most of times creates an issue as less automation in low-end PC generates smooth results. So we will keep this setting to ‘Smooth’ which will obviously make your game more smooth and less laggy.

As these settings are perfect to make your game smooth on very low-end PC which sometimes doesn’t meet up the basic PC requirements but I have one more free advice to you. [5 Things to make your PUBG Mobile free from Lag]

Nike's Adapt BB Smart Sneakers Has Less Support for Android | Nike Android Sneakers

The futuristic smart sneakers are released by the Nike - Adapt BB, the tech-infused sneaker, which was released during the NBA's All-Star game, it also comes with an Android and iOS app that can control the shoe's fitting and lighting.

Well, these sneakers are famous for their self-tying capacity which is further controlled by an Android or iOS app.

3 Ways to Use VPN Without Downloading Any App

When things come about privacy then nobody on the internet is safe and there's a threat surrounding us about the leakage in privacy. For this reason, we use a proxy on the internet and what most commonly used is connecting with another server that is VPN server.

50+ High Anonymous Proxy List | United Arab Emirates, Nepal, United States, South Korea, Russia Proxy List

A proxy server is a server which acts as the intermediate server between the client and the actual server from where the response is being carried out. We require a proxy server to maintain our privacy.

Top 3 Smartphones with 48-megapixel Camera

Alright guys! The smart phone markets have reached to a point where the mobiles with 48 MP camera are competing well with the DSLRs in the field of photography.

This is 2019 and people are now focusing on more value to money products. An era where brands like OnePlus are preferred more over the expensive iPhones.

This is not a new thing that for the first time any high resolution sensor for a mobile is going to be launched as already in the past we had 41 MP camera in Nokia Lumia 1020.

Well coming to this post we have gathered top 3 mobile phones which are launched or rumoured to have 48MP camera based on Sony IMX 586 sensor.

#1 Honor View 20

Huawei's Honor view 20 comes with all new camera in hole design. The mobile has 6.4 inch LCD display with Kirin 980 Chipset which is a flagship chipset and it is also the same processor which powers the Huawei Mate 20 Pro. It comes in two RAM variants i.e. 6 GB and 8 GB variant along with 128 or 256 GB of storage.

View 20 comes with EMUI 9.0 skin based on Android 9.0 Pie. Coming to the camera, Honor View 20 has 48 MP camera with Sony IMX 586 sensor.

It is powered by the 4000 mAh battery and it also supports super fast charging support.

#2 Redmi Note 7 Pro

Image Source : XIAOMI

Redmi Note 7 Pro will come with a 48-megapixel Sony IMX586 primary sensor at the back. The note 7 variant of the phone will have 48 MP Samsung ISOCELL Bright GM1 sensor.

Redmi Note 7 Pro is expected to debut the market with Qualcomm's Snapdragon 675 SoC which is a 11 nm chip along with Quick charge 4+ technology.

It comes in three RAM variants i.e. 3 GB, 4 GB and 6 GB RAM with 32 and 64 GB respectively.

#3 Xiaomi Mi 9(Upcoming)

Mi 9 will make use of Sony’s new 48-megapixel camera (Sony IMX586 sensor) paired with a 12-megapixel camera with a 3D TOF camera.

It will sport Qualcomm Snapdragon 855 SoC with 32W charging. Talking about the display it comes with 6.4 inch FHD+ AMOLED display.

It comes in two RAM variants i.e.  6 GB with 128 GB of ROM and 8 GB with 256 GB of ROM. It runs on MIUI 10 based on Android 9.0.

[ALL MOD VERSIONS] Google Camera(GCam) APK Download

Google Camera is one of the best camera apps in the Android world. Gcam also stands for Google Camera, and it generally refers to a modded camera app you can download in order to get some camera features (HDR+, Portrait Mode) from Google's own Pixel phones.

Moto G7 Series and Moto G7 Power Specifications Listed on Geekbench Site

Motorola which is owned by Lenovo is going to launch four different types of Moto G7 devices in 2019 which are expected to be Moto G7, Moto G7 Plus, Moto G7 Power and Moto G7 Play.

These models are recently leaked by an image which is teasing full design and some major specifications.

Image Source : https://www.droidshout.com

Out of these four models, Moto G7 Play and Moto G7 were already listed by EEC and FCC certification website. Now, one extra device is being teased and has been spotted on the Geekbench site.

 All these mobiles are running on Android 9.0 Pie out of the box. The Moto G7 Power will pack some normal specifications which will include 

• MSM8953 Qualcomm Snapdragon 625
• 4GB of RAM
• Android 9.0 Pie
• 6.22-inch notch display
• 5000 mAh of battery
• 12MP Rear Camera
• 8MP Front Camera

On the GeekBench site, Moto G7 power is listed with a score of 5,443 in multi-core tests and a score of 1,286 for the single-core tests. However, these scores are way higher than the normal Snapdragon 625 chipset or maybe they have used a better chipset for the device.

All four models of Moto G7 series are expected to be launch in the first quarter of 2019 by the parent Lenovo.